Terms and Conditions (T&C’s)

These terms and conditions ("Terms") govern the purchase of our products and services. By making a purchase, you agree to comply with and be bound by these Terms. Please read them carefully before placing an order.

i) Delivery Terms and Conditions

All goods remain the property of Long Eaton Fencing Supplies Ltd until payment has been received in full.

1. Unloading Assistance:

All of our deliveries are delivered by one driver and the customer accepts responsibility to assist with unloading at the designated delivery location.

It is the customers responsibility to ensure a recipient is on-site to assist with unloading. If the recipient is not the customer, we must be informed of an authorised recipient. Additional delivery personnel can be procured through calling our sales office and incurring an extra charge, however a recipient will still be required on site at the designated delivery address in order to provide signatory of receipt of goods. For additional special instructions or requirements, please contact our sales office.

Our products are heavy and Long Eaton Fencing Supplies Ltd does not accept any liability associated with the unloading of products. As such the delivery driver will not be responsible for any injuries, damages, or accidents that may occur during the delivery process, including the involvement of the recipient or their authorized recipient/representative.

2. Property – Delivery Location

All deliveries are front of property, driveway or front garden. Long Eaton Fencing Supplies Ltd does not accept liability for any damages to the customers property in delivering the goods.

3. Delivery Timeframe:

Once your order is confirmed and payment is processed, we will provide you with an estimated delivery timeframe. Please note that this is only an estimate, and unforeseen circumstances may cause slight delays. We will inform you in case any significant delays are expected.

The delivery driver will make one attempt to deliver on the arranged date, should a recipient not be available to take delivery, charges will be incurred to re-deliver.

4. Delivery Area:

We offer delivery services to specific locations within a defined delivery area. Please ensure that your delivery address falls within our designated area before placing an order. If you are uncertain, please contact our customer service team for assistance.

5. Delivery Charges:

Delivery charges apply to all orders and are calculated based on the weight and dimensions of the products, as well as the delivery distance. The delivery charges will be clearly displayed at the checkout before you confirm your purchase.

Our website is set out to auto-populate delivery costs based upon your delivery location (if within our defined delivery area) and vehicle load. There may be instances in which the delivery costing has been mis-calculated by our e-commerce tool and Long Eaton Fencing Supplies Limited reserves the right to alter the cost or cancel the order (subject to discussion with the customer).

6. Delivery Inspection:

Upon delivery, it is essential that you thoroughly inspect the products for any damages or discrepancies. If you notice any issues, please inform our delivery team immediately, and note it on the delivery receipt before signing. Failure to report damages or discrepancies at the time of delivery may limit our ability to assist you.

7. Delivery Acceptance:

By accepting the delivery, you acknowledge that the products have been delivered in satisfactory condition and that they meet your requirements. Once the delivery is accepted, you become responsible for the products, and any subsequent damages that may occur will be your responsibility.

8. Delivery Rescheduling and Cancellations:

If you need to reschedule or cancel your delivery, please contact our customer service team as soon as possible. Additional charges and restrictions may apply, depending on the timing and circumstances of the request.

9. Force Majeure:

We will not be held liable for any delay or failure to deliver the products due to events beyond our control, such as natural disasters, transportation disruptions, or government actions.

10. Returns and Refunds:

Returns and refunds for our products and services are subject to separate specific conditions. Please refer to our separate Returns Policy for detailed information on the process and eligibility criteria.

11. Customer Support:

If you have any questions, concerns, or require assistance related to delivery, please contact our customer service team via email or phone provided on our website. We will be happy to assist you.

By placing an order for our products and services, you agree to be bound by these delivery terms and conditions. We reserve the right to update or modify these terms at any time, so please review them periodically.

Last updated: September 9, 2023.

ii) Returns Policy.

At Long Eaton Fencing Ltd, we strive to provide our customers with high-quality products. However, we understand that there may be instances where you may need to return or exchange an item. Please read our returns policy carefully to ensure a smooth and hassle-free process.

1. Eligibility for Returns:

  • All refunds are at the discretion of Long Eaton Fencing Ltd and with need to be authorised by the management.
  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Exclusions:

  • Custom-made or specially ordered items cannot be returned or exchanged.
  • Any items that have been altered, modified, or damaged by customers are not eligible for return.

3. How to Initiate a Return or Exchange:

  • Contact our customer service/sales office team either by phone or via email to initiate the returns process.

4. Inspection and Approval:

  • Once we receive your return request, our team will review the details provided.
  • We may request additional information, photos, or arrange for an inspection if necessary.

5. Return Methods:

  • Please arrange item for return to Jays Yard, Clifton Avenue, Long Eaton, NG10 2GA.
  • As per the terms of this Policy, returned items can be rejected.

6. Refunds and Exchanges:

  • Upon the approval of your return, refunds will be issued back to the original method of payment subject to deduction of re-stocking fees (if applicable).
  • Refunds will exclude any collection handling fees incurred during the purchase (initial purchase and return collection).
  • If you choose to exchange an item, we will process the replacement once the returned item is received.

7. Restocking Fees:

  • A restocking fee may be applied for certain returned items.
  • The restocking fee covers the cost of returning items to their original condition or repackaging.

8. Customer Responsibility:

  • Customers are responsible for ensuring that all returned items are packaged securely to prevent any damage in transit.
  • Customers are responsible for any return shipping costs, as outlined above.

Please note that this Returns Policy and associated terms and conditions are subject to change.

If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with our products and services.

iii) Prices Disclaimer

The prices displayed on this website are subject to change without prior notice. While we strive to provide accurate and up-to-date information, there may be instances where the prices on certain products may not be reflective of their current market value or that of the price at our sales office Jays, Yard, Long Eaton, Nottingham, NG10 2GA, due to mistakes or errors. If we discover a pricing or information error we will aim to contact you if an enquiry or telephone order is in place. In the unlikely event that a product is priced incorrectly, we reserve the right to cancel any orders placed for that product.

Please be aware that the prices shown on our website do not include any applicable taxes, shipping, or handling charges unless otherwise stated. These additional charges will be added to your final purchase at checkout.

Promotions, discounts, and offers may be subject to specific terms and conditions. These terms, including duration and eligibility criteria, will be clearly stated. We reserve the right to modify or terminate any promotion or discount at any time without prior notice.

We make every effort to ensure that all product descriptions, images, and specifications are accurate. However, we cannot guarantee complete accuracy as we rely on information provided by our suppliers.

By using our website and making a purchase, you acknowledge and accept these pricing terms and understand that discrepancies may occur. We encourage you to reach out to our customer support team if you have any questions or concerns regarding pricing or any other aspect of your shopping experience.

Thank you for shopping with us!

This site uses cookies. By continuing your visit, you accept their use as set out in our Cookie Policy. OK